Frequently Asked Questions
About Hikari Pure
Where are Hikari Pure products made?
Hikari Pure products are made in Japan.
We work with Japanese manufacturing partners and place great importance on product quality, carefully selected ingredients, and thoughtful skincare.
Where are Hikari Pure products shipped from?
Orders are shipped from Japan unless otherwise stated on our Website or during checkout.
Orders & Payment
How can I place an order?
Simply select the product you would like to purchase, add it to your cart, and proceed to checkout.
You will be asked to provide your delivery information and select an available payment method before completing your order.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your country, location, and the payment services available at the time of purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [insert email address].
We will do our best to assist you. However, once an order has been processed or shipped, changes or cancellations may no longer be possible.
Nothing in this section affects any cancellation or withdrawal rights you may have under applicable law.
How can I check the status of my order?
If you would like to check the status of your order, please contact us at [insert email address].
Please include your order number and the email address used when placing your order.
Shipping & Delivery
Where do you ship?
We ship to countries and regions available for selection during checkout.
Shipping availability may vary depending on the destination, local regulations, carrier availability, customs requirements, and other factors.
How long will delivery take?
Delivery times depend on your destination, the selected shipping method, carrier operations, and customs procedures.
Estimated delivery times may be displayed during checkout where available.
Please note that delivery times are estimates and may vary due to circumstances beyond our reasonable control.
For more information, please see our Shipping Policy.
Will I receive tracking information?
Where tracking is available for your selected shipping method, we will provide tracking information after your order has been shipped.
Please allow some time for tracking information to become active.
Will I have to pay customs duties or import taxes?
Depending on your country, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and may be the responsibility of the recipient.
We recommend checking your local import rules before placing an international order.
What happens if my package is delayed?
International deliveries may occasionally be delayed due to customs procedures, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.
If you have concerns about your delivery, please contact us at [insert email address], and we will do our best to assist you.
What happens if I provide the wrong delivery address?
Please contact us as soon as possible if you notice that you entered an incorrect or incomplete delivery address.
We may be able to update the address before your order is shipped. Once an order has been transferred to the carrier, changes may no longer be possible.
Returns & Refunds
Can I return a product?
Your right to return a product depends on the applicable law and the conditions set out in our Return & Refund Policy.
Where a statutory right of withdrawal applies, eligible customers may have the right to cancel and return their purchase within the legally applicable period.
Please refer to our Return & Refund Policy for full details.
Can I return an opened cosmetic product?
For health and hygiene reasons, certain cosmetic products may not be eligible for return once they have been opened, used, or unsealed, where permitted by applicable law.
This does not affect your rights if a product is defective, damaged, incorrect, or otherwise does not conform to the contract.
What should I do if my product arrives damaged or defective?
Please contact us as soon as reasonably possible at [insert email address].
Please include:
Your order number;
A description of the issue;
Photographs of the product and packaging, where relevant.
We will review your request and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.
When will I receive my refund?
The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, and original payment method.
Once an eligible refund has been approved and processed, we will issue it in accordance with our Return & Refund Policy and applicable law.
Products & Ingredients
Where can I find the full ingredient list?
The full ingredient list is provided on the product packaging and may also be available on the relevant product page on our Website.
We recommend reviewing the ingredient list before using a product, especially if you have a known allergy or sensitivity to certain ingredients.
How do I know which product is right for me?
You can find product descriptions, key features, and recommended use on each product page.
If you need additional information, please contact us at [insert email address].
Please note that we cannot provide medical advice or diagnose medical conditions.
What should I do if I experience irritation or an adverse reaction?
Discontinue use of the product immediately.
If you experience a severe, persistent, or unexpected reaction, seek appropriate medical advice.
You may also contact us at [insert email address] to report your experience with the product.
How should I store Hikari Pure products?
Please store products in accordance with the instructions provided on the product packaging.
Unless otherwise stated, we generally recommend storing cosmetic products in a cool, dry place away from direct sunlight and excessive heat.
Customer Support
How can I contact Hikari Pure?
You can contact our Customer Care team at:
Email: [insert email address]
For order-related questions, please include your order number and the email address used when placing the order.
When will I receive a response?
We aim to respond to customer inquiries as soon as reasonably possible.
Our typical response time is 2 business days, although response times may be longer during periods of high demand, weekends, public holidays, or other exceptional circumstances.
Still Need Help?
If you cannot find the answer to your question, please contact our Customer Care team.
Company: Hikari Pure
Country of Registration: Japan
Email: hikaripure.jp@gmail.com
Website: [insert website domain]
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Frequently Asked Questions
About Hikari Pure
Where are Hikari Pure products made?
Hikari Pure products are made in Japan.
We work with Japanese manufacturing partners and place great importance on product quality, carefully selected ingredients, and thoughtful skincare.
Where are Hikari Pure products shipped from?
Orders are shipped from Japan unless otherwise stated on our Website or during checkout.
Orders & Payment
How can I place an order?
Simply select the product you would like to purchase, add it to your cart, and proceed to checkout.
You will be asked to provide your delivery information and select an available payment method before completing your order.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your country, location, and the payment services available at the time of purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [insert email address].
We will do our best to assist you. However, once an order has been processed or shipped, changes or cancellations may no longer be possible.
Nothing in this section affects any cancellation or withdrawal rights you may have under applicable law.
How can I check the status of my order?
If you would like to check the status of your order, please contact us at [insert email address].
Please include your order number and the email address used when placing your order.
Shipping & Delivery
Where do you ship?
We ship to countries and regions available for selection during checkout.
Shipping availability may vary depending on the destination, local regulations, carrier availability, customs requirements, and other factors.
How long will delivery take?
Delivery times depend on your destination, the selected shipping method, carrier operations, and customs procedures.
Estimated delivery times may be displayed during checkout where available.
Please note that delivery times are estimates and may vary due to circumstances beyond our reasonable control.
For more information, please see our Shipping Policy.
Will I receive tracking information?
Where tracking is available for your selected shipping method, we will provide tracking information after your order has been shipped.
Please allow some time for tracking information to become active.
Will I have to pay customs duties or import taxes?
Depending on your country, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and may be the responsibility of the recipient.
We recommend checking your local import rules before placing an international order.
What happens if my package is delayed?
International deliveries may occasionally be delayed due to customs procedures, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.
If you have concerns about your delivery, please contact us at [insert email address], and we will do our best to assist you.
What happens if I provide the wrong delivery address?
Please contact us as soon as possible if you notice that you entered an incorrect or incomplete delivery address.
We may be able to update the address before your order is shipped. Once an order has been transferred to the carrier, changes may no longer be possible.
Returns & Refunds
Can I return a product?
Your right to return a product depends on the applicable law and the conditions set out in our Return & Refund Policy.
Where a statutory right of withdrawal applies, eligible customers may have the right to cancel and return their purchase within the legally applicable period.
Please refer to our Return & Refund Policy for full details.
Can I return an opened cosmetic product?
For health and hygiene reasons, certain cosmetic products may not be eligible for return once they have been opened, used, or unsealed, where permitted by applicable law.
This does not affect your rights if a product is defective, damaged, incorrect, or otherwise does not conform to the contract.
What should I do if my product arrives damaged or defective?
Please contact us as soon as reasonably possible at [insert email address].
Please include:
Your order number;
A description of the issue;
Photographs of the product and packaging, where relevant.
We will review your request and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.
When will I receive my refund?
The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, and original payment method.
Once an eligible refund has been approved and processed, we will issue it in accordance with our Return & Refund Policy and applicable law.
Products & Ingredients
Where can I find the full ingredient list?
The full ingredient list is provided on the product packaging and may also be available on the relevant product page on our Website.
We recommend reviewing the ingredient list before using a product, especially if you have a known allergy or sensitivity to certain ingredients.
How do I know which product is right for me?
You can find product descriptions, key features, and recommended use on each product page.
If you need additional information, please contact us at [insert email address].
Please note that we cannot provide medical advice or diagnose medical conditions.
What should I do if I experience irritation or an adverse reaction?
Discontinue use of the product immediately.
If you experience a severe, persistent, or unexpected reaction, seek appropriate medical advice.
You may also contact us at [insert email address] to report your experience with the product.
How should I store Hikari Pure products?
Please store products in accordance with the instructions provided on the product packaging.
Unless otherwise stated, we generally recommend storing cosmetic products in a cool, dry place away from direct sunlight and excessive heat.
Customer Support
How can I contact Hikari Pure?
You can contact our Customer Care team at:
Email: [insert email address]
For order-related questions, please include your order number and the email address used when placing the order.
When will I receive a response?
We aim to respond to customer inquiries as soon as reasonably possible.
Our typical response time is 2 business days, although response times may be longer during periods of high demand, weekends, public holidays, or other exceptional circumstances.
Still Need Help?
If you cannot find the answer to your question, please contact our Customer Care team.
Company: Hikari Pure
Country of Registration: Japan
Email: hikaripure.jp@gmail.com
Website: [insert website domain]
Crafted in Japan
© 2026 Hikari Pure
Hikari Pure
Crafted in Japan · Available Worldwide
Crafted in Japan
© 2026 Hikari Pure
Hikari Pure
Crafted in Japan · Available Worldwide
Crafted in Japan
© 2026 Hikari Pure
Hikari Pure
Crafted in Japan
Available Worldwide