Shipping Policy
Hikari Pure
Effective Date: [Insert publication date]
1. General
This Shipping Policy explains how Hikari Pure processes and delivers orders placed through our website [insert website domain].
Hikari Pure is a company registered in Japan. Orders are shipped from Japan unless otherwise stated on the Website or during checkout.
By placing an order through our Website, you agree to the shipping terms described in this Shipping Policy.
2. Shipping Destinations
We currently ship to the countries and regions available for selection during checkout.
Shipping availability may vary depending on the destination, applicable regulations, carrier restrictions, customs requirements, or other factors.
We reserve the right to restrict or refuse delivery to certain countries, regions, addresses, or locations where delivery is not available or cannot reasonably be completed.
If we are unable to ship your order after it has been placed, we will notify you and, where applicable, arrange a refund in accordance with applicable law.
3. Order Processing
Orders are generally processed after payment has been successfully authorized or confirmed.
Unless otherwise stated on the Website or during checkout, please allow approximately [insert number] business days for order processing before shipment.
Orders are generally processed on business days only. Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be extended due to:
High order volumes;
Product availability;
Public holidays;
Customs or export requirements;
Payment verification;
Force majeure events; or
Other circumstances beyond our reasonable control.
If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided when placing your order.
4. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times may vary depending on the destination country and the shipping option selected at checkout.
Estimated delivery times will be displayed during the checkout process where available.
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary due to factors including:
The destination country or region;
Carrier operations;
Customs clearance procedures;
Import inspections;
Local postal services;
Weather conditions;
Public holidays;
Force majeure events; and
Other circumstances beyond our reasonable control.
Unless a different delivery period has been expressly agreed, delivery will be made within the period required by applicable law.
5. Shipping Costs
Shipping costs depend on factors such as:
The delivery destination;
The selected shipping method;
The weight and size of the order; and
Any applicable carrier charges.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
You will not be charged shipping costs or other mandatory charges that were not properly disclosed to you before placing your order, except where additional charges arise after purchase as a result of circumstances outside our control and are legally payable by the customer.
Any optional additional services selected by you, such as express delivery, will be charged only with your express agreement.
6. Customs, Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise expressly stated during checkout, such charges are not included in the product price or shipping cost and may be payable by the recipient upon import or delivery.
The customer is responsible for complying with the import requirements of the destination country and for paying any applicable customs duties, taxes, import charges, or other government-imposed fees, where required by applicable law.
Customs policies and import requirements vary between countries. Hikari Pure does not control customs authorities or the fees they may impose.
We recommend checking the applicable import rules and potential charges in your country before placing an international order.
If an order is returned to us because the customer refuses to pay applicable customs duties or import charges, fails to provide information required for customs clearance, or otherwise fails to complete the import process, any refund will be handled in accordance with our Return & Refund Policy and applicable law.
7. Customs Delays
International shipments may be delayed by customs authorities or other government agencies.
Customs processing times are outside our control, and we cannot guarantee how quickly a shipment will be cleared.
We are not responsible for delays caused solely by customs authorities, government agencies, or circumstances beyond our reasonable control, except where otherwise required by applicable law.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully review your delivery information before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible at [insert email address].
We may be able to update the delivery address before the order has been shipped. However, once an order has been transferred to the carrier, changes may not be possible.
We are not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer, except where required by applicable law.
9. Tracking Information
Where tracking is available for the selected shipping method, we will provide tracking information after your order has been shipped.
Tracking information may take some time to become active after shipment.
Please note that tracking updates are provided by the relevant carrier, and the availability and accuracy of tracking information may depend on the carrier and destination country.
10. Delivery and Risk of Loss or Damage
Where Hikari Pure arranges delivery through a carrier, responsibility for the goods during transit will be determined in accordance with applicable law.
Where required by applicable consumer protection laws, we remain responsible for loss of or damage to the goods occurring before the customer, or a person designated by the customer, takes physical possession of the goods.
If the customer independently selects and contracts with a carrier that was not offered or arranged by Hikari Pure, the transfer of risk may be determined differently in accordance with applicable law.
Nothing in this section limits any mandatory consumer rights that apply to you.
11. Damaged, Missing, or Incorrect Orders
If your order arrives damaged, incomplete, incorrect, or if you believe that an item is missing, please contact us as soon as reasonably possible at:
Email: [insert email address]
Please include, where available:
Your order number;
Your name;
A description of the issue;
Photographs of the product and packaging, where relevant; and
Any other information that may help us investigate the issue.
Providing photographs or other information may help us investigate the problem, but does not limit any rights you may have under applicable law.
We will review your request and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.
12. Failed Delivery or Unclaimed Packages
If a delivery cannot be completed because:
The customer provided an incorrect or incomplete address;
The customer repeatedly failed to accept delivery;
The customer failed to collect the package within the carrier's designated collection period;
The customer refused delivery without a legally valid reason; or
The customer failed to complete required customs or import procedures,
the package may be returned to us, abandoned, or otherwise handled by the carrier in accordance with its policies and applicable law.
Where a package is returned to us, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.
Shipping costs, return shipping costs, customs charges, storage fees, or other costs incurred as a result of the failed delivery may be deducted from a refund where permitted by applicable law.
This does not affect any mandatory rights available to consumers under applicable law.
13. Lost Shipments
If you believe that your shipment has been lost, please contact us at [insert email address].
We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.
Any refund, replacement, or other remedy will be provided in accordance with applicable law and the circumstances of the case.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
14. Changes to Shipping Availability
We may update our available shipping destinations, shipping methods, carriers, processing times, and delivery options from time to time.
Changes to this Shipping Policy will not affect orders that have already been accepted and processed, except where necessary to comply with applicable law or where otherwise permitted by applicable law.
The most current version of this Shipping Policy will be published on this page.
15. Contact Us
If you have any questions about shipping or delivery, please contact us:
Company: Hikari Pure
Country of Registration: Japan
Email: [insert email address]
Website: [insert website domain]
← Back to Home
Shipping Policy
Hikari Pure
Effective Date: [Insert publication date]
1. General
This Shipping Policy explains how Hikari Pure processes and delivers orders placed through our website [insert website domain].
Hikari Pure is a company registered in Japan. Orders are shipped from Japan unless otherwise stated on the Website or during checkout.
By placing an order through our Website, you agree to the shipping terms described in this Shipping Policy.
2. Shipping Destinations
We currently ship to the countries and regions available for selection during checkout.
Shipping availability may vary depending on the destination, applicable regulations, carrier restrictions, customs requirements, or other factors.
We reserve the right to restrict or refuse delivery to certain countries, regions, addresses, or locations where delivery is not available or cannot reasonably be completed.
If we are unable to ship your order after it has been placed, we will notify you and, where applicable, arrange a refund in accordance with applicable law.
3. Order Processing
Orders are generally processed after payment has been successfully authorized or confirmed.
Unless otherwise stated on the Website or during checkout, please allow approximately [insert number] business days for order processing before shipment.
Orders are generally processed on business days only. Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be extended due to:
High order volumes;
Product availability;
Public holidays;
Customs or export requirements;
Payment verification;
Force majeure events; or
Other circumstances beyond our reasonable control.
If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided when placing your order.
4. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times may vary depending on the destination country and the shipping option selected at checkout.
Estimated delivery times will be displayed during the checkout process where available.
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary due to factors including:
The destination country or region;
Carrier operations;
Customs clearance procedures;
Import inspections;
Local postal services;
Weather conditions;
Public holidays;
Force majeure events; and
Other circumstances beyond our reasonable control.
Unless a different delivery period has been expressly agreed, delivery will be made within the period required by applicable law.
5. Shipping Costs
Shipping costs depend on factors such as:
The delivery destination;
The selected shipping method;
The weight and size of the order; and
Any applicable carrier charges.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
You will not be charged shipping costs or other mandatory charges that were not properly disclosed to you before placing your order, except where additional charges arise after purchase as a result of circumstances outside our control and are legally payable by the customer.
Any optional additional services selected by you, such as express delivery, will be charged only with your express agreement.
6. Customs, Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise expressly stated during checkout, such charges are not included in the product price or shipping cost and may be payable by the recipient upon import or delivery.
The customer is responsible for complying with the import requirements of the destination country and for paying any applicable customs duties, taxes, import charges, or other government-imposed fees, where required by applicable law.
Customs policies and import requirements vary between countries. Hikari Pure does not control customs authorities or the fees they may impose.
We recommend checking the applicable import rules and potential charges in your country before placing an international order.
If an order is returned to us because the customer refuses to pay applicable customs duties or import charges, fails to provide information required for customs clearance, or otherwise fails to complete the import process, any refund will be handled in accordance with our Return & Refund Policy and applicable law.
7. Customs Delays
International shipments may be delayed by customs authorities or other government agencies.
Customs processing times are outside our control, and we cannot guarantee how quickly a shipment will be cleared.
We are not responsible for delays caused solely by customs authorities, government agencies, or circumstances beyond our reasonable control, except where otherwise required by applicable law.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully review your delivery information before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible at [insert email address].
We may be able to update the delivery address before the order has been shipped. However, once an order has been transferred to the carrier, changes may not be possible.
We are not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer, except where required by applicable law.
9. Tracking Information
Where tracking is available for the selected shipping method, we will provide tracking information after your order has been shipped.
Tracking information may take some time to become active after shipment.
Please note that tracking updates are provided by the relevant carrier, and the availability and accuracy of tracking information may depend on the carrier and destination country.
10. Delivery and Risk of Loss or Damage
Where Hikari Pure arranges delivery through a carrier, responsibility for the goods during transit will be determined in accordance with applicable law.
Where required by applicable consumer protection laws, we remain responsible for loss of or damage to the goods occurring before the customer, or a person designated by the customer, takes physical possession of the goods.
If the customer independently selects and contracts with a carrier that was not offered or arranged by Hikari Pure, the transfer of risk may be determined differently in accordance with applicable law.
Nothing in this section limits any mandatory consumer rights that apply to you.
11. Damaged, Missing, or Incorrect Orders
If your order arrives damaged, incomplete, incorrect, or if you believe that an item is missing, please contact us as soon as reasonably possible at:
Email: [insert email address]
Please include, where available:
Your order number;
Your name;
A description of the issue;
Photographs of the product and packaging, where relevant; and
Any other information that may help us investigate the issue.
Providing photographs or other information may help us investigate the problem, but does not limit any rights you may have under applicable law.
We will review your request and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.
12. Failed Delivery or Unclaimed Packages
If a delivery cannot be completed because:
The customer provided an incorrect or incomplete address;
The customer repeatedly failed to accept delivery;
The customer failed to collect the package within the carrier's designated collection period;
The customer refused delivery without a legally valid reason; or
The customer failed to complete required customs or import procedures,
the package may be returned to us, abandoned, or otherwise handled by the carrier in accordance with its policies and applicable law.
Where a package is returned to us, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.
Shipping costs, return shipping costs, customs charges, storage fees, or other costs incurred as a result of the failed delivery may be deducted from a refund where permitted by applicable law.
This does not affect any mandatory rights available to consumers under applicable law.
13. Lost Shipments
If you believe that your shipment has been lost, please contact us at [insert email address].
We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.
Any refund, replacement, or other remedy will be provided in accordance with applicable law and the circumstances of the case.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
14. Changes to Shipping Availability
We may update our available shipping destinations, shipping methods, carriers, processing times, and delivery options from time to time.
Changes to this Shipping Policy will not affect orders that have already been accepted and processed, except where necessary to comply with applicable law or where otherwise permitted by applicable law.
The most current version of this Shipping Policy will be published on this page.
15. Contact Us
If you have any questions about shipping or delivery, please contact us:
Company: Hikari Pure
Country of Registration: Japan
Email: [insert email address]
Website: [insert website domain]
← Back to Home
Crafted in Japan
© 2026 Hikari Pure
Hikari Pure
Crafted in Japan · Available Worldwide
Crafted in Japan
© 2026 Hikari Pure
Hikari Pure
Crafted in Japan · Available Worldwide
Crafted in Japan
© 2026 Hikari Pure
Hikari Pure
Crafted in Japan
Available Worldwide