Return & Refund Policy

Hikari Pure
Effective Date: [Insert publication date]

1. General

This Return & Refund Policy explains the conditions under which customers may cancel an order, return products, request a refund, or seek a remedy for products that are damaged, defective, or otherwise not in conformity with the applicable contract or legal requirements.

This Policy applies to purchases made through the Hikari Pure website at [insert website domain].

Hikari Pure is a company registered in Japan.

Nothing in this Policy is intended to limit or exclude any consumer rights that cannot be waived or restricted under applicable law.

2. Right to Cancel and Return

Where required by applicable law, consumers may have the right to cancel a purchase and return eligible products within a specified period after receiving their order.

For consumers entitled to the statutory right of withdrawal under applicable law, including consumers covered by applicable EU consumer protection rules, the withdrawal period is generally 14 days from the date on which the consumer, or a third party designated by the consumer, receives the goods, unless a legal exception applies.

The consumer is not required to provide a reason for exercising the statutory right of withdrawal.

Where applicable law provides a longer or additional right to cancel or return a purchase, those mandatory rights will continue to apply.

3. Cosmetic Products and Hygiene

Due to the nature of cosmetic products and for reasons of health and hygiene, certain products may not be eligible for return once they have been opened, used, or unsealed.

Where permitted by applicable law, the right of withdrawal may not apply to:

• products supplied in sealed packaging for health or hygiene reasons;

• products where the protective seal or hygiene seal has been removed or damaged after delivery;

• products that have been opened or used and cannot reasonably be resold for health or hygiene reasons.

This limitation applies only where permitted by applicable law and does not affect your statutory rights in relation to products that are damaged, defective, or not in conformity with the contract.

Under EU consumer rules, sealed goods that cannot be returned for health or hygiene reasons may be exempt from the 14-day withdrawal right once the consumer has unsealed them.

4. How to Exercise Your Right of Withdrawal

If you are entitled to withdraw from your purchase, you must clearly inform us of your decision to cancel or withdraw from the contract before the applicable withdrawal period expires.

You may contact us at:

Email: [insert email address]

Please include, where available:

• Your full name;

• Your order number;

• The email address used when placing the order;

• The product or products you wish to return; and

• A clear statement that you wish to cancel or withdraw from your purchase.

You are not required to use a specific form unless required by applicable law. However, we may provide a withdrawal form for your convenience.

For consumers covered by applicable EU withdrawal rules, notice of withdrawal must be sent before the 14-day withdrawal period expires.

5. Returning the Products

After notifying us that you wish to return eligible products, you must return the products without undue delay and, where applicable, within the period required by applicable law.

Unless the product is defective, damaged, incorrect, or unless applicable law requires otherwise, the customer may be responsible for the direct cost of returning the products.

Products should be returned in appropriate packaging to prevent damage during transit.

Customers should retain proof of postage or shipment until the return has been received and processed.

We recommend that customers contact us before sending a return so that we can provide the appropriate return instructions.

For EU consumers exercising the statutory right of withdrawal, the consumer generally bears the direct cost of returning the goods if informed of this obligation in advance.

6. Condition of Returned Products

Products returned under a statutory right of withdrawal may be inspected to determine their condition.

Customers may handle and inspect products only to the extent reasonably necessary to establish their nature, characteristics, and functioning, similar to the inspection that would normally be possible in a physical store.

If a product has been handled or used beyond what is reasonably necessary for such inspection, we may, where permitted by applicable law, reduce the refund to reflect any resulting reduction in the product's value.

This does not apply to products that are defective, damaged upon arrival, incorrect, or otherwise not in conformity with the contract, where applicable consumer protection laws provide different rights.

7. Refunds Following Withdrawal

If you validly exercise a statutory right of withdrawal, we will reimburse the payments received from you in accordance with applicable law.

Where required by applicable law, the refund may include the standard delivery costs paid for the original order. However, if you selected a delivery method more expensive than the least expensive standard delivery option offered by us, we may not be required to reimburse the additional cost.

We will issue the refund using the same payment method used for the original transaction unless you expressly agree to another method.

Where permitted by applicable law, we may withhold the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.

For EU consumers exercising the statutory right of withdrawal, reimbursement is generally due within 14 days after the seller is informed of the withdrawal, subject to the seller's right to withhold reimbursement until the returned goods or proof of return is received.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• damaged during delivery;

• defective;

• incorrect;

• materially different from the product ordered; or

• otherwise not in conformity with the contract or applicable legal requirements,

please contact us as soon as reasonably possible at:

Email: [insert email address]

Please provide, where available:

• Your order number;

• A description of the issue;

• Photographs of the product and packaging, where relevant; and

• Any other information reasonably necessary for us to investigate the issue.

We may request additional information or photographs to assess the issue. Providing this information helps us investigate your claim but does not limit your statutory rights.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• replacement of the product;

• repair, where appropriate;

• a partial or full refund; or

• another remedy required by applicable law.

Where mandatory consumer protection law applies, remedies for defective or non-conforming products will be provided in accordance with that law. For EU consumer sales, applicable law provides remedies for goods that are not in conformity with the contract, including repair or replacement and, in certain circumstances, a price reduction or termination of the contract.

9. Return Costs for Damaged or Defective Products

If a return is necessary because the product is confirmed to be defective, damaged upon arrival, incorrect, or otherwise not in conformity with the contract, we will handle the costs of the applicable remedy, including reasonable return costs, where required by applicable law.

Please contact us before returning such a product so that we can provide appropriate instructions.

Nothing in this section limits any mandatory consumer rights that may apply.

10. Orders Refused, Unclaimed, or Returned to Us

An order may be returned to us if:

• an incorrect or incomplete delivery address was provided;

• the customer failed to collect the package;

• delivery was repeatedly unsuccessful due to the customer's actions or failure to cooperate with the carrier;

• the customer refused delivery without a legally valid reason;

• the customer failed to pay applicable customs duties, taxes, or import charges; or

• the customer failed to provide information or documentation required for customs clearance.

If an order is returned to us under such circumstances, any refund will be processed in accordance with applicable law.

Where permitted by applicable law, shipping costs, return shipping costs, customs charges, storage fees, or other reasonable costs directly resulting from the failed delivery may be deducted from the refund.

This does not affect any mandatory consumer rights.

11. Non-Returnable Products

Unless otherwise required by applicable law, we may be unable to accept returns of:

• cosmetic products that have been opened, used, or unsealed where a health or hygiene exception applies;

• products that have been damaged as a result of misuse, improper storage, or handling by the customer;

• products that have been materially altered after delivery.

The restrictions above do not apply to valid claims concerning defective, damaged, incorrect, or non-conforming products.

12. Processing of Refunds

Once we receive and inspect an eligible returned product, we will process the applicable refund in accordance with this Policy and applicable law. The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or the original payment method.

We are not responsible for delays caused solely by banks or third-party payment providers after the refund has been processed.

13. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or replaces any mandatory rights available to consumers under applicable law.

If applicable consumer protection laws provide greater rights than those described in this Policy, those mandatory rights will prevail.

For example, EU consumer law generally provides a 14-day withdrawal right for distance sales, subject to legal exceptions, and legal remedies for goods that are faulty or do not conform to the contract. EU law also provides a minimum legal guarantee framework for consumer goods, subject to the rules applicable in the relevant Member State.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised Effective Date.

Changes will not affect rights relating to orders placed before the updated Policy takes effect, except where required or permitted by applicable law.

15. Contact Us

If you have any questions regarding returns, refunds, cancellations, or your consumer rights, please contact us:

Company: Hikari Pure
Country of Registration: Japan
Email: hikaripure.jp@gmail.com
Website: [insert website domain]

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